Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened if applicable, with original packaging, and with proof of purchase.
To start a return, please contact us at:
Items sent back to us without first requesting a return will not be accepted.
Return Address
After your return request is approved, we will provide the correct return address and instructions by email. Please do not send any item back before contacting us.
Damages and Issues
Please inspect your order when you receive it. If the item is defective, damaged, missing, or if you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the issue. We will review the situation and help make it right.
Non-Returnable Items
Certain items cannot be returned, including:
-
Used or opened items
-
Items without original packaging
-
Gift cards
-
Clearance or final sale items
-
Custom or personalized products
-
Personal care or cosmetic products that have been opened or used
If you have questions about whether your item can be returned, please contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return the original item first. Once your return is accepted, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
Return Shipping
Unless the item is defective, damaged, missing, or incorrect due to our error, customers are responsible for return shipping costs.
If the return is caused by our mistake, we will help provide a solution after reviewing the issue.
Late or Missing Refunds
If more than 15 business days have passed since your refund was approved, please contact us at:
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may not be possible.